Services
A staff member cannot access an application. A server needs attention while your IT team is handling other work. Axelris Technologies provides managed IT support for day-to-day issues and ongoing system maintenance.
Help with troubleshooting when an IT issue stops someone from getting on with their work.
Management and monitoring of business networks and servers.
Support for cloud environments, data storage and backup work. Recovery requirements need to be considered alongside the systems being protected.
Software and hardware management, including patching and routine maintenance.
The support process begins with a review of your IT environment and current needs. This informs the plan for implementation and ongoing support. Where you have an internal IT team, responsibilities need to be clear so requests and system changes reach the right people.
FAQ
Yes. Explain which tasks you want to keep in-house and where you need help. The proposed scope should make each team’s responsibilities clear.
MDR has its own monitoring scope and response permissions. Discuss that requirement explicitly so your agreement explains what security work is included.
Start with the systems you use and the issue you need help with. Explain your current support setup and any business hours when a disruption would be especially difficult.
The service starts with a review of your current environment. That gives us a basis for discussing what can stay and where changes may be needed.
Compare online cybersecurity courses from Axelris Technologies Academy, covering the foundations through to technical defense subjects.
Tell us which IT issues are taking time away from your team and which systems are involved.